Due to scheduled maintenance upgrades, our Online/Mobile Banking, Bill Pay, and Electronic Statements will be unavailable during this timeframe.
IMPORTANT DATES:
Monday, September 30th After 4:00pm
Through Tuesday, October 1st
Will resume Wednesday, October 2nd
• Online/Mobile App Banking – Unavailable
• Remote Check Deposit – Unavailable
• Bill Pay – Unavailable
• Electronic Statements – Unavailable
• ACH Deposits/Withdrawals – Unavailable
• External/Internal Transfers – Unavailable
• Debit Cards/Credit Cards – Will be active
• ATMs – Available but will not show current balances
You will NOT BE ABLE TO LOG into either application during this time.
Services will resume Wednesday, October 2nd.
BRANCH CLOSURE
The office at 700 Sylvan Avenue
CLOSED, Tuesday, October 1st
Will resume Wednesday, October 2nd
This system upgrade is an important technological advancement for the credit union and for you as it provides improved security, enhanced services, and greater banking convenience.
We appreciate your patience as we enhance our system. Please plan your banking accordingly.
Frequently Asked Questions
When will this upgrade take place?
Monday, September 30th 4PM EST
Through Tuesday, October 1st
Will resume effective Wednesday, October 2nd
Online/Mobile Banking – Available on enhanced look and feel
When will the credit union office be closed?
The 700 Sylvan Ave office will be closed on Tuesday, October 1st
Will resume Wednesday, October 2nd
Will I be able to access my money and/or accounts during the September 30th and October 2nd closure?
Yes, you can access your funds at any ATM or by using your debit card for purchases.
Debit Cards/Credit Cards – Will be active.
ATMs – Available but will not show current balances.
Will I be able to use my UFCU Visa® credit card during the September 30th and October 2nd closure?
Yes, you can use your UFCU Visa® credit card for purchases.
Are my accounts Safe & Secure? How safe is this upgrade and transition?
Yes, your accounts and personal information are secure.
Will the Electronic Statements be transferred to the new system?
Yes, you will be able to access your electronic statements through online banking. No need to access a separate site.
What will change for current Electronic Statement users
Our eStatements will be available through online banking. Current eStatement users will not have to re-enroll.
Our upgrade will also provide added layers of security for our members and our credit union.
What will not change for you
Your Login and Passwords for Online/Mobile Banking will remain the same.
How can we best prepare for this upgrade and conversion?
Take care of special transactions before September 30th. Services will not be available during the upgrade: Monday, September 30th through Tuesday, October 1st.
The office will be closed Tuesday, October 1st, visit our office for any transaction before September 30th. Services will resume Tuesday, October 2nd. Our priority is to ensure that you are prepared and aware of the upgrade and conversion.
Get ready for improved Online/Mobile and Electronic Statements all in one site, enhanced security and more!
Visit our web page often before, during and after the upgrade to get the latest updates. If you have any questions, contact us via email or phone.
Beverly.lazzaro@unilever.com
(203) 816-4041.
