Debit Card Call Center

General Inquiries: 1-833-809-9973

A trained team of experts is ready to answer questions regarding your Debit Card.      

  • Available 24/7                                    
  • Debit Card transaction inquiries       
  • Reporting a lost or stolen card      
  • Ordering replacement cards(s)
  • Debit Card that has been blocked due to suspected fraudulent activity
  • Increasing card limits for a single failed purchase
  • Open Debit Card for international usage

 

 To Select A New Pin or Reset Your Pin: 1-800-992-3808


 Debit Cards Disputes: 1-833-809-9974

  • Initiate a case for disputed transactions (fraudulent or non-fraudulent)

If an incorrect or unauthorized transaction posts to your account, you must attempt to resolve the error with the merchant first. If you are unable to reach the merchant or they are unable to help you, you can initiate a dispute.

 

 

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TAX-RELATED DOCUMENTS: 1099 and 1098 tax forms will be mailed by January 31st. Please make sure we have your correct address on file. FORM 1099 - If your dividend earnings are less than $10, you will not receive a 1099-INT. 1098 FORM - You will only receive a 1098 Mortgage Interest Statement if you paid $600.00 or more in mortgage interest during the reporting year.